Information Technology is part of the backbone of our success. All of our business processes are supported by tailor-made IT applications. SAP is essential for all segments of our organisation, from production to sales to supporting services. This just goes to show how important IT specialists are for the entire Daikin Europe Group. What makes the challenge twice as attractive is the international collaboration for the elaboration of new business applications, such as the CRM tool. The long-term planning for these international projects takes place in the IT EMEA Centre at the headquarters.